Privacy Policy

1. INTRODUCTION

Site Genius (“Site Genius”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

By using our website or engaging our services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

1. 2. COMPANY INFORMATION

Site Genius
Website: https://sitegenius.co.za
Email: info@sitegenius.co.za
WhatsApp Chat: +27724787619

3. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Personal Information

• • Full name
  • Business name
  • Email address
  • Telephone number
  • Physical address
  • Billing information
  • Company registration details (where applicable)

Website and Technical Information

• • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and tracking information

Service Information

• • Website content supplied by clients
  • Social media account information
  • Marketing campaign information
  • Project-related communications
  • Support requests and correspondence
    
    

4. HOW WE COLLECT INFORMATION

We collect information when you:

• • Complete contact forms on our website;
  • Request a quotation;
  • Purchase services from us;
  • Subscribe to newsletters or marketing communications;
  • Contact us by email, telephone, social media, or website chat;
  • Use our website and online services.
    
    

5. PURPOSE OF PROCESSING PERSONAL INFORMATION

We process personal information for purposes including:

• • Providing website design and development services;
  • Managing website maintenance and support services;
  • Coordinating hosting and domain-related services;
  • Providing social media marketing services;
  • Processing quotations and invoices;
  • Communicating with clients;
  • Providing customer support;
  • Improving our services and website;
  • Complying with legal and regulatory obligations.

We will only process personal information for lawful and legitimate business purposes.

6. HOSTING AND THIRD-PARTY SERVICE PROVIDERS

Site Genius may engage trusted third-party service providers to assist in delivering services to clients.

Website hosting services arranged through Site Genius are provided and managed by independent third-party hosting providers, including Rizco.

Where necessary to provide services, personal information may be shared with:

• • Hosting providers;
  • Domain registrars;
  • Email service providers;
  • Payment service providers;
  • Social media platforms;
  • Marketing and analytics providers;
  • Other technology service providers.

Site Genius takes reasonable steps to ensure that such providers maintain appropriate safeguards for personal information.

7. SOCIAL MEDIA AND MARKETING SERVICES

Where clients engage Site Genius for social media marketing services, we may process information necessary to:

• • Manage social media accounts;
  • Create and publish content;
  • Manage advertising campaigns;
  • Analyse campaign performance;
  • Communicate with clients regarding campaign activities.

The Client remains responsible for ensuring that any personal information supplied for marketing purposes has been collected lawfully.

8. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• • Improve website functionality;
  • Understand website usage;
  • Analyse visitor behaviour;
  • Enhance user experience;
  • Improve marketing effectiveness.

Users may disable cookies through their browser settings, although certain website features may not function correctly.

9. DISCLOSURE OF INFORMATION

We do not sell personal information.

Personal information may be disclosed:

• • Where required by law;
  • To trusted service providers assisting us in delivering services;
  • To regulatory authorities where legally required;
  • To protect our legal rights or interests;
  • With your consent.
    
    

10. DATA SECURITY

Site Genius implements reasonable technical and organisational safeguards to protect personal information against:

• • Unauthorised access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure;
  • Destruction.

While reasonable measures are taken to secure information, no internet-based transmission or storage system can be guaranteed to be completely secure.

11. DATA RETENTION

Personal information will be retained only for as long as:

• • Required to provide services;
  • Necessary to comply with legal obligations;
  • Required for legitimate business purposes;
  • Necessary to resolve disputes or enforce agreements.

Thereafter, information may be securely deleted or anonymised.

12. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have the right to:

• • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information where permitted by law;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted using the contact details provided below.

13. DIRECT MARKETING

Where permitted by law, Site Genius may send marketing communications relating to its products and services.

You may opt out of receiving marketing communications at any time by:

• • Clicking the unsubscribe link in marketing emails; or
  • Contacting us directly.
    
    

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

Site Genius is not responsible for the privacy practices, content, or security of external websites and encourages users to review the privacy policies of such websites.

15. CHILDREN’S PRIVACY

Our services are not directed toward individuals under the age of 18 years.

We do not knowingly collect personal information from minors without appropriate legal consent.

16. CHANGES TO THIS PRIVACY POLICY

Site Genius reserves the right to amend this Privacy Policy from time to time.

Updated versions will be published on our website and become effective upon publication.

17. CONTACT DETAILS

For any privacy-related queries, requests, or complaints, please contact:

Site Genius
Website: https://sitegenius.co.za
Email: info@sitegenius.co.za
WhatsApp Chat: +27724787619